FAQ

Yes, our machines can be used oversea/outside of Japan. Depending on your location, the electric power/voltage of the machine you purchase will be adjusted accordlying.

Top Sushi Maker can ship our machines all around the world except for the countries that is part of the European Union. If you are interested in purchasing a sushi machine or other machine, please feel free to contact us directly for a quote and shipping estimations.

We provide DDU, which means the duty and tax would be paid upon arrival.

After the order is placed and the contract is officially signed, the machine would be sent in 30 days.
*Delay might occur due to national holidays, but we will try our best to get your product to you as soon as possible.

Depending on the stock avaliability. If the sushi machine you choose is in stock, we are able to ship as soon as 2 weeks. Please note that there might be delays due to national holidays, weather causes, and other events that are out of our control. Top Sushi Maker will try our best to provide you with the sushi machine you want as soon as possible. Thank you for your understanding.

Top Sushi Maker is here to help you find the best sushi machine for your needs. In addition, we are happy to help with shipping fee and answer any questions/concerns you may have. Top Sushi Maker is here to make your sushi machine purchase journey as smoothly as it can be.
For information about how to purchase sushi machine, check out our sushi machine purchase process

Depending on the country and the machine you choose to import, there might be tax/duties that you will have to pay. The pricing may vary depending on your local regulations and the machine you choose to purchase. We provide DDU shipping, meaning the tax will be paid upon arrival in your country. If you are curious or wants a guesstimation, our HSCODE is 843880. You can easily inquire with your local customs.
If you have further questions, please feel free to email us [email protected].

If a product has a defect or issue upon delivery, it is subject to replacement under warranty. In the case of damage during use, we do provide support via Skype as well as technical support and replacement parts that can be shipped easily.

All our products ship with an exclusive one year warranty. This warranty covers damages that may have occurred to the device during the process of shipping and handling as well as technical defects.

Yes, we provide after-sales service as well as on-site maintenance and technical support in select locations. Our after-sales staff represent the best in Japanese hospitality and will be happy to assist you in whatever way possible.

All our products have passed various certification tests, including but not limited to UL/NSF, CSA, CE, IAPMO(UL/NSF, CSA). With extensive testing and long term diagnostics, our products have commanded the trust of our clientele for over 30 years.

Yes, our products are meticulously checked upon production and also have certifications from all necessary boards to provide the safest and most reliable experience for our customers.

Yes they are! In fact many of the sushi restaurants you see in Japan uses sushi machines to assist them in making sushi. Sushi machine made a huge difference for the Japanese sushi industry.
Find out more information here, Sushi Machine in Restaurants.

Sushi Machines are made to help anyone become sushi masters. You can easily set up sushi machines and start using it. Don’t worry, every machine purchased comes with manual and we also provide videos! Check out our YouTube channel!

When it comes down to choosing the right sushi machine, our team sits down with you and consults through one on one sessions to help you find the model that is best suited for you and your business. We thrive to help you find the right sushi machine.

Our Sushi Machines are made in the heart of Japan with close co-operation from seasoned and revered sushi chefs with years of experience making sushi in Japan. They are designed to give you the most authentic Japanese sushi experience. You can rest assured that our sushi machines are top of the line and great quality.

Of course! We currently 2 types of sushi roll machines. One type includes folding/rolling attachment, while the other can print out rice sheet continuously. For a more detailed comparison, check out Which Sushi Roll Machine is Best for you.

The Onigiri Machine is a diverse product, capable of making a wide variety of onigiri, ranging from Circular Triangle Small, Medium, Large, Regular Triangle LL to Fully Circular. In addition to this, the thickness of the rice and its volume can also be adjusted as and when required. Furthermore, Top Sushi can provide customize onigiri mold for your business.
Or check out our onigiri machine’s specs page!

Yes! We currently offer both sushi rice containers and sushi tray. Please check out our Sushi Production Add-on Section.

With the increase in the popularity of sushi worldwide, it becomes necessary to make usage and handling of the machines easy enough to allow for delicious sushi to be made by even untrained chefs. Our Sushi Machines are designed to keeping ease of use and accessibility in mind.

We accept bank and wire transfers and Paypal. Cash on delivery is not yet available.
Upon placement of an order, we send you a sales contract as well as an invoice to show receipt of payment. When the order is delivered, we mark the sale as complete.

We do have an office in Tokyo. If you wish to visit us, please feel free to reach out to us, so that we may schedule a time frame based on your availability and convenience.

If your question is not mentioned/answered above, please feel free to contact us with the contact form provided below.
Top Sushi is happy to assist you in finding the best sushi machine for you and your business.